Simio: Conversational Platform for Marketing and E-Commerce

Simio is a conversational platform for marketing and e-commerce. Learn how to connect WhatsApp, launch campaigns, build automations, and plug Simio into your stack.

Simio (by Alcmeon) is a conversational platform for marketing and e-commerce that turns customer conversations into revenue. Simio is a brand of the Alcmeon group. The same visual flow editor builds your campaigns, automations, and chatbots, and a shared inbox handles every inbound conversation. Simio currently supports WhatsApp with more channels to come. These docs cover connecting your channels, launching campaigns and automations, integrating with your ecommerce and marketing stack, and driving Simio through the API.

How Simio works

1. Connect your channels

   Link your WhatsApp Business number in a few clicks. Manage your message templates right in Simio, and let it track every contact’s consent for you, so opted-out contacts are automatically excluded from your sends.

2. Connect to your stack

   Plug Simio into the CRM and helpdesk tools you already use, like Brevo, Gorgias, or Crisp. Trigger campaigns from your marketing tools and answer customers from your helpdesk inbox, without changing how your team works.

3. Build campaigns and automations

   Drag, drop, and go live. Design broadcasts, event-triggered automations, and AI chatbots in one visual editor, then target the right audience and watch the conversations (and revenue) roll in.

Explore the platform

These features work the same way on every channel.

Templates

The template step that starts every campaign and automation.

Campaigns

Send one-off broadcasts to segments of your audience with templates, media, and CTAs.

Automations

Trigger flows from ecommerce events, contact behavior, or external systems.

AI Chatbots

Deploy AI-powered chatbots to qualify, support, and convert customers 24/7.

Conversations

Reply to inbound messages from a shared inbox with your team.

Contacts & Segments

Organize contacts, manage consent, and build segments for targeted messaging.

Coupon Codes

Assign one-time promo codes to contacts inside messages.

Analytics

Track delivery, engagement, and revenue attributed to your messaging channels.

Channels

Anything that depends on a specific messaging channel (how you connect an account, what a template looks like, opt-in rules, conversation billing, quality ratings) lives under Channels, with one sub-section per channel.

WhatsApp

Everything specific to WhatsApp in Simio: connection flow, templates, opt-in rules, billing, quality tiers, FAQ.

All channels

Available channels and what they share.

Integrations and connectors

Sync Simio with the tools you already use, or trigger campaigns from other platforms through purpose-built connectors.

Integrations overview

See every native integration Simio offers and how to configure them.

Brevo

Trigger Simio WhatsApp campaigns from Brevo workflows.

Batch

Extend Batch push campaigns to WhatsApp through Simio.

Crisp

Reply to WhatsApp contacts from your Crisp inbox.

Easiware

Handle WhatsApp conversations from Easiware.

Gorgias

Turn WhatsApp messages into Gorgias tickets and reply from Gorgias.

API

API Reference

Trigger campaigns and automations, manage segments, and drive Simio from your own systems.

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About Alcmeon

Simio is built by Alcmeon, an AI-native enterprise platform for customer conversations. Since 2011, Alcmeon has helped brands such as SNCF, LVMH, Dior, Fnac, and Carrefour engage their customers on the messaging channels they use every day, including WhatsApp, RCS, Instagram, and Messenger. Alcmeon covers customer care, sales, and marketing at enterprise scale. Simio brings that expertise to marketing and e-commerce teams.